Shipping & Returns

Shipping

United Kingdom

FREE standard shipping on all orders over £35.00 within the UK.

£3.50 standard shipping on orders under £35.00.

Express shipping option available from £7.00.

Orders from saintbelford.com.uk ship from Northampton, UK. Tracking details are emailed to you as soon as your order is on the way. 

Dispatch times

Orders typically leave our Northampton warehouse in 1 to 2 business days. 

Busy periods such as product launches, Black Friday/Cyber Monday and Christmas/New Years may require an additional 2-8 business days for order processing. Up to date dispatch times are displayed on each product page.

Standard shipping

2 business days after dispatch

Express shipping

1 business day after dispatch

International

Australia & New Zealand

Please shop our dedicated AU/NZ store by clicking here.

United States, Canada & Europe

Please shop our dedicated North America/Europe store by clicking here.

Please ensure your correct postal address is entered at checkout. Parcels that are redelivered to us due to an incorrect address or item not collected from a post office will occur a return to sender fee.

Returns

Diaries, Planners & Journals

We understand purchasing the perfect diary, planner or journal to guide you through your year can be a difficult task, especially when shopping online.

That's why we offer free 60 day returns on all planners and journals from our online store within the UK (excluding Curation 90-Day Planner, "Almost Perfect" and clearance products).

Products must be unopened, in their original condition to be eligible for a full refund. If you'd like to try the layout before purchasing, please try a sample download here. If you'd like to test the paper quality, please consider purchasing Curation 90 Day Planner before committing to a full sized version.

Returns must be sent back to us within 60 days of receiving your item(s).

Please note, any shipping charges paid during purchase are not refunded.

Start a return

If your order number begins with SB-UK please contact us here to request a return.

International Returns

Our 60 day return policy applies to international customers also, although we regrettably do not cover the cost of return postage.

Partial Returns of Bundles.

Partial returns of bundles will forfeit the bundle discount price. The amount refunded will be the original amount paid minus the RRP of the items not returned. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed within 5 business days of the return received on our end.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We reserve the right to offer only partial refunds on any item(s) returned to us with damage or in what we deem is an unusable condition. This also applies to any item(s) returned well past the quoted 60 day time frame.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you’ve checked with your bank and/or credit card issuer and there is an issue with the refund, please contact us at hello(at)saintbelford.com